Assets are the most important part of your studio, and being informed upfront about any delivery issues will allow you to take prompt action– avoiding delays in studio production.
We have set up notifications to be sent to the Account Owner for failed asset transfers. While it’s important to notify the account owner for such cases, it’s equally important to consider scenarios where the account owner may be on leave, leaving the rest of the team uninformed.
To aid in these cases, we have implemented a “Failed” step status for Asset Delivery. These failed assets will be included in the notification email sent to the Account Owner, as well as be shown directly in Gamma via the Event log.
The notification email sent to the Account Owner will include messages about:
Failed asset delivery
Failed auto-variants generated
Failed metadata written to assets
Learn more about specific Failed Asset Delivery messages here.
By reviewing failed delivery errors in the Event Log, you can see error details and alert your internal team. If the cause is still unknown after reviewing the details, you may also reach out to Creative Force Support when assistance is needed.
You will see the ‘failed’ status at Asset delivery when:
Assets cannot be delivered to your delivery location
Auto-Variants cannot be generated during Asset Delivery
Note: In cases where Auto-Variants cannot be generated, Creative Force will not retry to redeliver those variants. Please contact our Support Team for more information.