Have you ever wondered what those error messages on the Failed Asset Delivery Mail mean?

Those emails are sent to only the Account Owner and notify if the Assets could not get sent to the delivery method.

Please note that we only send those emails once we could identify that the issue comes not from Creative Force. If that should be the case we would fix that on our side.

Those emails are getting sent as there is an issue with your external System.

In order to assist with the troubleshooting process, we have compiled a list of the most frequent error messages in this post.

Depending on the error, you can either troubleshoot this yourself or hand this over to your IT Team.

Code

Meaning/Action

Type of Asset Delivery

Timeout

Server did not respond in time.

Please check your server or the server’s network.

All types

ConnectionError

Your server just returned a general error with a message “ConnectionError”, we do not have enough information to investigate. Please check the logs of that server to find more detailed information about this error.

All types

Unauthorized

Authentication / authorization error because your credential is incorrect.

Please check your credential.

All types

{"HttpStatusCode":404,"AWSErrorCode":"NoSuchBucket","RequestId":XXX","Message":"The specified bucket does not exist"}

Your bucket does not exist. Please change to another bucket, or create this bucket.

Amazon S3

{"HttpStatusCode":403,"AWSErrorCode":"AccessDenied","RequestId":XXX","Message":"Access Denied"}

Your permission/privileges do not allow you to perform this action.

Please review your permission/privileges.

Amazon S3

{"HttpStatusCode":403,"AWSErrorCode":"AccessDenied","RequestId":"xxx","Message":"User: xxx is not authorized to perform: kms:GenerateDataKey on resource: xxx because no identity-based policy allows the kms:GenerateDataKey action"}

Your permission/privileges do not allow you to perform this action.

Please review your identity-based policy.

Amazon S3

Bearer realm="Service", error="insufficient_scope", error_description="The request requires higher privileges than provided by the access token."

Your permission/privileges do not allow you to perform this action.

Please review your permission/privileges.

Box

Box upload to folder 0: XXX fail. The API returned an error [XXX.] storage_limit_exceeded - Account storage limit reached

Your account storage limit is reached. Please increase that limit, or delete existing files.

Further information can be found here.

Box

Box upload to folder 0: Simms S23/2022-08-16/Mannequin/13735-800/13735-800-wading-belt-2"-Mannequin-s23-front.psd fail. The format of value '"13735-800-wading-belt-2"-Mannequin-s23-front.psd"' is invalid.

Box.com cannot accept your file, mostly because of some special characters in your folder name/file name.

Please consider changing your folder name/file name.

The character “ is not allowed in the file name for both Windows and Linux

Box

Box upload to folder 0: Simms S23/2022-08-15/Mannequin/13495-030/13495-030-seamount-board-shorts-Mannequin-s23-front.psd fail. Request timed out

Your server did not respond in time.

Please check your server or the server’s network.

Box

Can not retrieve brands. Response status code does not indicate success: 401 (Unauthorized).: {"message":"Incorrect client_secret provided","status_code":401}

Authentication / authorization error

incorrect credentials.

Please check your credentials.

Bynder

Failed to deserialize response with status code: ServiceUnavailable

Cloudinary server is currently not available.

You can check the status

here

Cloudinary

Requested resource too large. Got: 24008848. Max: 10485760

File size is bigger than the max. file size limit.

Please decrease your file size or increase your max file size limit.

Further information can be found here.

Cloudinary

{"Source":"FluentFTP","Messages":["Error while uploading the file to the server. See InnerException for more info.","Unable to read data from the transport connection: Broken pipe.","Broken pipe"]}

Your server closed the connection during the transfer

Please check your server settings / your server network.

FTP

{"Source":"XXX","Message":"Permission denied."} XXX

DirectoryCreationPermission

Your server does not allow you to create a folder.

Please check the permission of your account.

FTP

NotSuccess Timed out trying to connect!

Server did not respond in time.

Please check your server or the server’s network.

FTP

NotSuccess

Your FTP server just returned a general error with the message “NotSuccess”, we do not have enough information to investigate. Please check the logs of that server to find more detailed information about this error.

FTP

{"Source":"Renci.SshNet","Message":"Operation has timed out."}

Your server did not respond in time.

Please check your server or the server’s network.

FTP

NotSuccess Connection failed to establish within xxx milliseconds.

Your server did not respond in time.

Please check your server or the server’s network.

FTP

NotSuccess Socket read operation has timed out after xxx milliseconds.

Your server did not respond in time.

Please check your server or the server’s network.

FTP

NotSuccess No route to host

Your server could not connect to the Internet.

Please check your DNS settings or the server’s network.

FTP

{"Source":"Renci.SshNet","Message":""} /Bestseller-FTP: DirectoryNotExisted

Your folder does not exist.

Please check your destination folder.

FTP

{"Source":"Renci.SshNet","Message":"Permission denied"}

Your permission/privileges do not allow you to perform this action.

Please review your permission/privileges.

FTP

NotSuccess The connection was terminated before a greeting could be read.

Your server did not finish the handshake process.

Please check your server settings.

FTP

NotSuccess Connection refused

Your server refused the connection.

Please check your server settings.

FTP

IncorrectUsernameOrPassword User cannot log in.

Authentication/authorization error because your credential is incorrect.

Please check your credential.

FTP

NotSuccess Connection reset by peer

Your server reset connection during transportation.

Please check your server settings / your server network.

FTP

{"Source":"Renci.SshNet","Message":"No such file"} /CreativeForceRetouchedImages: DirectoryCreationPermission

Your server does not allow you to create a folder.

Please check the permission of your account if it allows you to create a folder.

FTP

NotSuccess An established connection was aborted by the server.

Your server aborted connection during transportation.

Please check your server settings / your server network.

FTP

IncorrectUsernameOrPassword Login or password incorrect!

Authentication/authorization error because your credential is incorrect.

Please check your credential.

FTP

NotSuccess The server response does not contain an SSH identification string. The connection to the remote server was closed before any data was received. More information on the Protocol Version Exchange is available here

It's possible that this behavior could be caused by a firewall on the SFTP server's side. This firewall rejected our request.

Another possible cause is that the SFTP server throttled the connection. Multiple connections are created to download from the SFTP server in parallel, and sometimes it will encounter SFTP server throttling.

FTP

{"Source":"Google.Api.Gax","Message":"Object bucket ‘XXX' is invalid (Parameter 'destination')"}

Your bucket does not exist.

Please change to another bucket, or create this bucket.

Google Cloud Storage

{"HttpStatusCode":403,"Code":403,"Message":"The billing account for the owning project is disabled in state closed","Errors":[{"Domain":"global","Reason":"accountDisabled","Message":"The billing account for the owning project is disabled in state closed","LocationType":"header","Location":"Authorization"}]}

Your GoogleCloudStorage account is disabled / closed.

Please contact your Google account manager.

GoogleCloudStorage

CreateFolder: 401 Unauthorized, UploadFile: 401 Unauthorized

Authentication error.

Please check your credentials and/or the user account itself

WebDAV

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