Sometimes, if you are running into issues with uploading images in HUE and transferring images in Kelvin and the reset or reassign tasks does not help. Besides making sure that you are on the latest version of the app, a simple step to debugging yourself is to uninstall and reinstall the apps.
On Windows
Uninstall HUE & Kelvin
Open ‘Control Panel’. To open this app, type ‘Control Panel’ in the search bar
Select ‘Program’ -> ‘Uninstall a program’
2. Select HUE & Kelvin, and click ‘Uninstall’
3. Uninstall popup box will appear. Click ‘Next’
4. Click ‘Finish’ when the uninstallation is completed
Reinstall HUE & Kelvin
Go to https://download.creativeforce.io/ to download the latest version of HUE & Kelvin
2. Open the download file and follow the instructions to install the application
3. When the installation is completed. Click ‘Finish’.
On Mac
Uninstall HUE & Kelvin
Find the application in Finder. Most apps are in your Applications folder, which you can open by clicking Applications in the sidebar of any Finder window.
2. Drag the app to the Trash, or select the app and choose File > Move to Trash.
Reinstall HUE & Kelvin
Go to https://download.creativeforce.io/ to download the latest version of HUE & Kelvin
Follow the instructions in the installation. Then, you’ll be good to go!