We have updated our authentication certificates for HUE and Kelvin on Windows on the 23rd of April.
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For Mac Users, you need to ensure that you were on version 2.11.0 (or later) of Kelvin or version 2.12.0 (or later) of HUE before the 23rd of April. You will then automatically be rolled onto the 3.xx.x versions the next time those applications restart. If you are not, then you will need to manually upgrade to the latest major version by uninstalling the old version and reinstalling the new version.
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For Windows users, you will need to manually update to 3.x.x version of HUE or Kelvin. A download link for the latest version is at the bottom of this article.
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We are no longer supporting the 2.xx.x versions of Kelvin and HUE with the old certificates after the 23rd of April.

Below is a walkthrough of the steps that need to take place for Windows devices:

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1. Communicate this update to your IT Department.

If your IT team is controlling allowed applications in your environment (Computer), they need to allow the new versions of Kelvin and Hue using the new Creative Force Certificate.

⚠️ Please note: It’s important to keep the approval of the previous versions using the old certificate to ensure a smooth transition.

The new certificate can be downloaded here:

Creative Force Windows Certificate

2. Install new versions

Once your IT team has allowed the new apps you need to first uninstall the old 2.xx.x versions and install the new 3.xx.x version This is the only way to upgrade.

Download the apps here.