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Troubleshooting: Cannot connect to Capture One
Troubleshooting: Cannot connect to Capture One
Ha Ngan Nguyen avatar
Written by Ha Ngan Nguyen
Updated over a week ago

Connecting Kelvin and Capture One is just a single click away, you can read more about it here. However, there might be a chance that the connection does not work and the ‘Connect’ button is greyed out.

This article will guide you through some of the first troubleshooting steps.

First and foremost, make sure that both Apps, Capture One and Kelvin are open and are running on the same network and same machine.

Secondly, Kelvin will only search through these folders to locate Capture One to establish the connection:

  • /Users/4190099/Applications/

  • /Applications/

In order to establish the connection, Capture 1 needs to be moved to the above folders and once done you would need to restart your Kelvin App in order for us to trigger the connection again.

If you still cannot connect to Capture Once after following the above steps, please do reach out to our support team via in-app chat or email at

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