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How to get the debug info from the Creative Force Apps

How to get the debug info from the Creative Force Apps

Matthias Farenholtz avatar
Written by Matthias Farenholtz
Updated over a week ago

This article is to show how to get the debugging info to help Creative Force Team fix an issue if that should appear. This could be an error on the page or a specific task. Here is how you can get the debug info from our apps.

General Debug Info

Gamma

When you are experiencing an issue on any page other than the Tasks pages in Gamma, you can share with Support the general debug info.

Head to the top-right corner menu on any page, under your avatar, and select Debug info. It will be automatically copied to your clipboard.

Kelvin

When you are experiencing an issue before transferring the task, you can get the general debug info.

Head to the bottom-left menu and click the three-dot menu, select Debug info.

Hue/Luma/Ink

When you are experiencing an issue before opening the task, you can get the general debug info.

Head to the top-right corner and click the three-dot menu, select Debug info.

Task Debug Info

Gamma

When you are experiencing an issue on the Tasks page, grab the Task Debug info and share it with the Support team.

Kanban page

Grab the debug info from the three-dot menu of the specific task that is experiencing the issue.

Detail Task Screen

Grab the debug info from the three-dot menu on the top-right-hand side.

Kelvin

Once you transfer the task, you can get the task debug info on the Transfer screen from the three-dot menu of the specific task.

Hue/Luma/Ink

You can take the debug info of the task in Hue/Luma/Ink on the Kanban tabs via the three-dot menu.

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