Skip to main content
All CollectionsEcomHUE
HUE desktop app overview
HUE desktop app overview

General use of HUE desktop app

Ian Mitchell avatar
Written by Ian Mitchell
Updated over a week ago

Hue is our desktop application that allows photo retouching teams to better manage their post-production workflows. Hue has two components, a standalone desktop app, where you can manage all of your tasks, and a Photoshop extension that allows you to manage the images you are editing within Photoshop.​

You can download Hue from the below link for both Windows and macOS:

Hue Desktop App

The Hue Desktop app allows you to manage all of the tasks that are available, have been assigned to you, or have been previously completed.

Learn about Hue display settings and filters here.

General Settings

Via the three-dot menu on the top right-hand side, you are able to manage a number of different actions.

  • Settings

  • Refresh available tasks

  • View reference images

  • Debug info

  • Logout

The Settings area allows you to control a number of different functions of your overall Hue experience.

In the General Tab, you can choose what happens when you open a Hue task if all images will be opened or just the first, or open a task without opening the images. Equally, there is a range of options allowing you to adjust your action settings once a task has been uploaded.

The Workspace defines the working folder that images will be loaded into while you are working on them. You can also define how long working files remain on your computer before they are purged.

Within the Interface settings, you will be able to rearrange the order of the sections in the Hue panel in Photoshop. This interface preference is saved on the user’s account and the local workspace which means if you change the user’s account and Hue workspace, you will have different interface settings.

If you have multiple versions of Photoshop installed you can also choose which one Hue will use via the External Applications Tab.


Once you have selected the application path, it is not possible to change it after. You will need to delete this folder {workspace_folder}/application/application-preferences.Hue, restart Hue then it will be possible to select a new application here.

If your company uses any proxies in order to access the internet, these settings can be found in the Proxy tab.

Refresh available tasks will act as a manual refresh to show new tasks for you to pick.

View reference images allow you to view the current reference images associated with the task that you are currently working on. You will see multiple filters to select the correct reference image.

Once in a blue moon, you may experience one or two issues and you may need to reach out to our support team to rectify the problem. The Debug information gives us helpful information about your setup, which makes solving issues that much easier! Clicking on the Debug info, copy your settings to your clipboard that you can paste into chat or an email.

Updating Hue

From time to time we will roll out a new version of Hue giving it new features, better optimization... To check if you are on the latest version and download the latest version go to 'Help' -> 'About Hue'.

You will then have the option to choose to download Hue automatically if there are new update, otherwise, Hue will appears as up to date.

Tasks Overview

The tasks panel gives you quick insights into the tasks available, what you have to work on right now, and past work that you have done.

As work becomes available in the AVAILABLE tab you are able to pick tasks and assign work to yourself to work on by clicking on the PICK button.

Next to the PICK button, you have a three-dot menu that allows you to get the debug information of the task and the ability to copy its product code.

Once you have picked a task, it will go to your ASSIGNED tab where you can review all of the current tasks available for you to work on. All tasks under your Assigned tab will be automatically downloaded and ready to be opened in Photoshop.

Next to a task, you will see the pencil icon and the text icon to alert you that this product does contain markings and instruction notes from your team. If a task is rejected, these icons will be red. You can also open multiple products all at once.

With the three-dot menu, you again can access the debug information, or unselect a task, which sends it back to the AVAILABLE Tab and the ability to copy the product code.

Once you finished working on a task and uploading it, the task will appear under the Completed tab. Here, you can also copy the product code and the debug info from the three-dot menu.

Did this answer your question?