If you ever have any issues with Chroma, please reach out to our support team via chat or email. Oftentimes, the support team will then ask for your Chroma debug information. This will help the team to check the logs of the given time.
Within Chroma, the debug info can be found under the ‘Actions’ tab of the Product code or Sample code. It will be copied automatically, you can then paste the info our chat support.