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How to troubleshoot connectivity issues
How to troubleshoot connectivity issues
Ha Ngan Nguyen avatar
Written by Ha Ngan Nguyen
Updated over a week ago

If you may experience some lagging/slow UI in Creative Force instances, it is highly recommended that your team takes the following steps to rule out general Internet/Connectivity issues.

  • When experiencing lag, please have Studio + IT run their preferred speed tests online to determine if the internet speeds within the studio are causing the problem, over both Wi-Fi and Ethernet.

  • Reach out to your Internet Service Provider to determine whether or not they may be throttling access to Creative Force.

If you can conclude that your internet speeds (wi-fi and ethernet) are not the issue, then we can ask your team to take a few more troubleshooting steps.

  • For Connectivity issues:

Access this Speed Test

Please contact our support team for the credentials

For users experiencing UI/Lagging issues, we would ask you to provide the following information so that we may have our development team investigate further:

  • Confirmation of your preferred speed tests

  • Screenshot of CF Requirements Check showing all green

  • Screenshot of CF Speed Test results

  • Screen Recording of lagging/slow UI, if possible a record of all the actions (You can consider doing all of the above steps during a screen recording)

We appreciate your cooperation on this โ€“ connectivity/lagging issues can sometimes be hard to nail down, so in order for us to effectively address them, it's helpful to address all of the above areas.

And as always, please feel free to contact our support team via Intercom if you have any issues or questions.

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