HUE: Troubleshooting

As a retoucher, you may encounter issues occasionally when navigating HUE or Photoshop using the HUE plugin. In this article, we will outline the most frequently encountered issues and how to resolve them.

When you try to open the Hue Bulk Actions panel, it may sometimes require you to grant permission. This is because Hue cannot access your workspace folder.''

Go to the Hue Tasks panel and grant Hue permissions. If your Hue Task Panel has disappeared, you may need to re-enable it first.

After selecting the correct workspace folder, you will be able to see the assigned tasks ready to work.

Occasionally, you may notice that a mistake was made when making Final Selections, and images are assigned to the incorrect Style Guide position. Luckily, there is a way to correct this at the Internal Post step without having to reset the Production back to photography to reassign the images.

Open the task in Hue and ensure files for all positions are present and open.

Next, click on the position you want to reassign in the Hue Panel and select all layers in the layers panel. Then, copy the layers by clicking cmd+c on your keyboard.

From here, you can paste the layers onto the canvas for the correct position. In the example below, you can see the Main image was incorrectly assigned to the Back position. To correct this, the layers from the Main file are copied and pasted onto the canvas for the Back position.

You can repeat the process to reorder other positions as needed. In our example, to complete the correction, we have copied and pasted the original layers from the Back position and pasted them onto the canvas for the Main position.

Lastly, you can clear out any unnecessary layers and proceed with your export and upload process as usual.

If you are using a computer or laptop with a small monitor, you might run into an issue where the HUE panel runs off your screen, and you cannot see the upload button.

Normally, in Photoshop, you can resize the panel, but if it's not possible in your case, then you can do the following steps to solve the issue.

Go to Window -> Workspace -> Essentials (Default). This will bring the Hue panel back to its original size. If this doesn't work, you should move to the next step.

Go to Window -> Workspace -> Reset Essentials. This will close the HUE panel and clear all the settings that have been made to the panel.

Go to Window -> Extensions (legacy) -> HUE. The panel will appear in its default size, which is about 650 pixels in height. It should then be able to display on any monitor size.

Once you can resize the HUE panel as desired, you can also save that size under your workspace. This way, you don't have to go through all the above steps every time you have a new task opened. This will be incredibly helpful if you are using different monitor sizes.

To do this, simply go into Workspace -> New workspace... Photoshop will then ask you to name that workspace.