Connecting to an FTP is often the most convenient way to distribute a large volume of files securely to an external vendor. For studios that are interested in the process but do not already have one set up, we offer an integrated solution.
➕ Add-On: To get started with setting up a Creative Force-hosted FTP server, reach out to your Customer Success Manager to note your interest.
Overview
Creative Force provides FTP access to our customers upon request. Our FTP solution includes unlimited storage, robust security measures, and streamlined troubleshooting to ensure a smooth and reliable experience.
Technical Details
The technical details below can be shared with your internal IT team or with the external vendor when discussing implementation.
Detail | Notes |
Domain | ftp.creativeforce.io |
Protocol Support |
|
Transmitted | Supports TLS connections only |
Server | AWS Transfer Family |
Encryption | At Rest with Amazon KMS |
Compliance | AWS Transfer Family is compliant with:
|
Max Concurrent Downloads | 20, we strongly recommend using up to 10 concurrent connections at a time. |
Ports |
|
Dedicated Account | Studio & Vendor will both be provided with the same access level to dedicated FTP folders. |
Storage Max | Unlimited |
File & Folder Management
You and your vendor cannot move the default folders. Described in detail below:
Default Folder |
|
Upload | This folder is where Creative Force will upload assets for the external vendor to work on. |
Download | This folder is where the vendor will upload the completed assets to be transferred back to Creative Force. |
Rejection | After initial completion of a task, if a Creative Force user rejects an asset back to the vendor for further retouching, the system will move assets (including their original folder structure) to this folder on the server. |
CF_Archive 🔓 | A clean-up folder. Once Creative Force has attempted to transfer assets back to Creative Force, the system will move the assets and the original folder structure to this location. |
_CF-Invalid-Files 🔓 | A subfolder within the clean-up folder. This folder contains any files that have been scanned by Creative Force, but cannot be successfully received back due to not meeting requirements. |
🔓 Dependent: These folders will only appear if the studio has selected specific clean-up settings within Creative Force.
Clean-Up
Depending on the Clean-Up Mode chosen during configuration, CF will act accordingly. Otherwise, it is the vendor or studio's responsibility to manage or remove redundant files.
For more information on Clea-Up settings, please see our dedicated article on Transfer Settings by visiting the link below.
Vendor Guide
For a detailed walkthrough on the use of the FTP Server from a vendor perspective, please see our dedicated article on the subject by visiting the link below.